What's new in Nucleo

Stock has one owner: Commerce

Stock quantities now live in Commerce only. The Catalog shows them read only, on the product page and in the variants table, with a link to Commerce › Inventory where they change, and the Inventory entry is gone from the Catalog menu.

Imports, the Catalog API and Atomo set stock only as the initial quantity of a new variant. Afterwards a stock line is skipped with a note (imports) or refused with a clear message (Catalog API), so the numbers you see everywhere are the ones Commerce reads from Shopify, or writes there when Nucleo runs your orders.

A home that tells you what to do next

The Catalog and Commerce homes are rebuilt around Atomo. A thin strip at the top shows the date, one chip per connection (Shopify, your PLM, the Catalog API, the Nucleo engines) with the detail on hover, and a single number for where you stand. Below it, a greeting and the Atomo box: type, dictate or talk, and your recent conversations are one click away.

Under the box, Next: one line per thing worth your attention, in a fixed layout with the count, the priority and a single action, Open or Fix with Atomo. Set aside what you do not care about and it stays out. Further down, what Atomo did overnight, what it is doing now and what waits for your OK, plus the setup guide when you are getting started.

Shopify setup: Nucleo as your product source, in five steps

The Shopify setup is now five steps: Setup, Products, Collections, Customers, Orders. Markets, languages, locations and every flow's direction live in the first step, each step has one action, and the data is already there when you open it.

You choose once who manages product information. With Nucleo in charge, it writes everything it has mapped to Shopify (texts, options, variants, photos, tags, metafields, collections) and leaves what it does not know untouched, including other apps' tags; a change made by hand on Shopify is put back. With another system in charge, Nucleo only reads.

Every import brings in the whole catalog. Metafield definitions, key:value tags such as Gender_Men and product options are proposed as attributes to confirm, matching the ones you already have instead of creating duplicates.

Stock has its own update setting (Real-time, Every night or Manual), switching a flow's direction no longer waits on thousands of products, and flow settings read From Shopify, To Shopify, Both ways or Disabled.

Shipping methods you set up, and no more sample values

Commerce now has a Shipping methods page: you list the methods you offer, with a price in each currency, starting from the ones already used on your Shopify orders. When customer service changes an order's shipping, only those methods are offered.

Screens across Catalog and Commerce no longer fill gaps with sample data or a guessed country, currency, language or time zone. Countries, currencies, languages, store hours, holidays and return reasons come from your settings, and when something is missing the page says so and links to where you set it.

Changes you make in Nucleo are no longer undone by Shopify

Editing a product, a smart collection's rule, an order's shipping method, cancelled quantities or a released hold in Nucleo now holds even when Shopify sends its next update. Products scheduled to go live no longer turn into drafts in Nucleo.

Smart categories now count everywhere: in product feeds, search filters and the Catalog API. Draft categories stay out of the storefront, and the Catalog API shows the price of a running sale. Editing a location, attribute set or synonym only changes the fields you touched.

Choose who updates whom between Nucleo and Shopify

Every Shopify flow now has a direction: Shopify updates Nucleo, Nucleo updates Shopify, both ways, or ignored. Products, collections, prices by market and stock offer all four; orders always come from Shopify, and both ways lets Nucleo send fulfillments, cancellations and refunds back. Catalog flows also choose how often they update: automatically, every night, or only when you ask.

The source of a flow controls it fully, deletions included, and switching a flow to write to Shopify asks for confirmation first. Products go to Shopify complete, with variants, options and photos, and only when they're published on the Shopify channel. A completed store stock count is always sent to Shopify.

Bring your whole Shopify store into Nucleo

A new setup wizard brings what's already in your Shopify store into Nucleo, in five guided steps: markets, field mapping, products, collections and prices per market, then stock, customers and order history. Preview your markets before applying them, choose which products come in with include and exclude rules, try the import on 20 products, then import everything with progress and resume.

Tags and metafields get a mapping proposal you confirm or correct, and it keeps applying to every later update. A Setup and flows card on the Shopify connection shows each flow's status, last update, records and errors, with one-click realign. In Commerce, Record only lets orders come in as a record while order management isn't live yet. Nucleo only reads your store: nothing is written to Shopify.

Commerce API: connect your ERP, BI and B2B systems to your orders

The new Commerce API lets the systems around Nucleo Orders read orders, returns, availability and locations with their own key, created in Commerce > Orders > Channels and logistics. Signed webhooks tell them right away when an order or a return changes.

Systems that sell outside your online store — an ERP, a B2B portal, a smaller marketplace — can also send orders to Nucleo. They follow your routing rules to the right warehouse like any other order, and sending the same order twice never creates a duplicate. Sending orders is enabled on request.

A setup guide for new companies in Catalog and Commerce

New companies get a setup guide on the Catalog and Commerce home pages: connect your store, import products, add photos, invite your team. Steps tick themselves off as you go, and the guide disappears once everything is done — or whenever you hide it.

Back where you left off, dates in your language and branded links

After signing in you land on the page you were trying to open. Dates and numbers now follow your language everywhere.

Public links — order tracking, bookings, documents and quotes — show a proper preview with your company's name when shared in chats and emails, and the order tracking page shows your company logo.

Custom roles: decide exactly what each person can do

Organization › Roles lets a company admin build roles that fit the way their team works. Start from a built-in role or from scratch, then pick permissions section by section — edit products but not prices, work orders without touching shipping settings, build dashboards without managing connections. Catalog, Commerce and Intelligence all follow the same roles, and so does Atomo: it can never do more than the person it works for.

Built-in roles keep working exactly as before and can be duplicated as a starting point. Assign a role from a person's page or right in the invite, and changes take effect within seconds — including when you take a permission away.

A home page for Commerce, and a cleaner Customer care

Commerce now opens on a home page built like Catalog's: what needs your attention comes first — starting with the tickets waiting on you — each with a direct link to act on it. The menu is reorganized too, with Stores bringing together all your stores and their stock.

Customer care follows the same layout as the rest of Nucleo: lists with the familiar search and filter bar, page actions in the header, loading skeletons instead of spinners and a tidier ticket and request detail. Customer care Analytics is back in working order, with a period picker and charts.

Creating a ticket no longer signs you out

Creating a ticket — with New ticket, or by converting a customer request prepared with Atomo — now opens the new ticket straight away instead of landing on the sign-in page.

Claude and ChatGPT can now reach Catalog, Commerce and Intelligence

The Nucleo connector for AI assistants such as Claude and ChatGPT now covers every module. Alongside Brain, an assistant connected with your Nucleo login can work with your catalog, read customer care tickets and requests, store locations and stock in Commerce, and pull sales overviews, KPIs, trends, top products and channel reports from Intelligence — always in your language and never beyond your permissions.

Small, easily reversible Catalog changes go through right away, as they do in Nucleo. Anything that would need your confirmation in Atomo — deletions, bulk edits, imports, publishing — is shown as a preview and confirmed only inside Nucleo.

“Assigned to me” shows the tickets waiting on you

In Customer care, Assigned to me now lists every open ticket where it's your turn: the ones you opened that the other team has answered, the ones assigned to you, and your team's new tickets nobody has picked up yet. Closed tickets no longer appear, and the counter matches the list.

Nucleo Desk: support ticketing between customer service and operations

Desk is live: a new module that connects the people answering your customers with the teams who fix things. Internal tickets carry priorities, statuses, assignments, markets and tags, with per-priority SLA targets, breach flags and automatic reminders on stale work.

Customer service gets an inbox over your helpdesk (Gorgias today, Zendesk next): conversations arrive with quoted history cleaned away and order context attached, replies go out channel-aware, and one click escalates a case to an internal ticket — attachments, context and an AI summary included.

Every company runs its own isolated desk on a dedicated database, and notifications reach people where they are: the in-app bell plus email in each user's language, with personal preferences and @mentions.

Nucleo POS: first release

The retail operations module enters the shell: stores (flagship and concession), stock movements and transfers between locations, and inventory views — the foundation for store-floor operations.